Shipping policy


Shipping Policy

Australia Post is the chosen carrier for both our distribution centre and cellar door. 

We offer a flat rate delivery fee of $10 to Australian mainland addresses (including Tasmania) regardless of how many cases of wine you purchase. This excludes all bulk wine, large format products, events, food or merchandise. 

You agree to Australia Post’s terms and conditions.   Please refer to the Australia Post General Terms and Conditions here.

We do not currently deliver directly to the Northern Territory. 

Delivery Address 

The address that these carriers will deliver is the address that you have provided during your order. 

We will not action your delivery unless all requested delivery details are provided when you place your order. 

Pre-conditions to Delivery 

You agree that any person who takes receipt of your ordered products at the delivery address is authorised to do so and must be over the age of 18 years. 

Delivery times 

The standard time-frame for receiving an order is 3-10 business days for metro areas and regional areas within Australia. You accept the risk that occasionally due to circumstances which are beyond our control, including any actions taken by the delivery partners and the impact of extreme temperatures, delivery times may be longer than the standard time-frame.

You accept that the delivery times for your order will be within Australia Post’s normal delivery times. 

Delivery returns/non-collection 

We will refund the amount paid by you for any ordered products that we are unable to deliver to you for any reason, including if any delivery pre-conditions are not met.  

Our refunds may contain the following deductions: 

  • Costs incurred delivering the products; and 
  • Costs incurred returning the products to our distribution centre or cellar door.  

Pick-Up 

Pick-Up is available from our cellar door. 

You must collect your order from the specified cellar door as advised by us. 

We may rely on any person who collects your order as being authorised to collect your ordered products on your behalf. 

We may not allow collection of your order if any of our requests for verification (such as proof of identity or age) are not complied with to a satisfactory standard. 

We will not allow collection of your order if we consider that the circumstances of the collection are not suitable for any reason including: 

  • The recipient and/or likely recipient of the ordered products appears to be under the age of 18 years old; and 
  • The recipient and/or likely recipient of the ordered products appears to be under the influence of alcohol or drugs.