Returns & Cancellations
Acceptance, Rejection or Cancellation of an Order
We reserve our right to accept or reject any Order placed by you, for any reason and without liability.
We may cancel any Order without any liability to you for that cancellation if:
- we cannot or are unable to process your payment for any reason;
- the requested product(s) are unavailable;
- there is an error in the price or the product description of any product in the Order; or
- we suspect fraudulent or unlawful activity.
Any payment made for a valid Order that we cancel will be refunded to you through any method of our choosing.
You agree that you have no entitlement to change or cancel an Order after it has been made. We retain full discretion whether to accept your request to change or cancel an Order. If we do choose to accept your request to change or cancel an Order, you accept that you will pay all our reasonable costs associated with changing or cancelling your Order.
Delivery
We use Australia Post to deliver orders placed at the cellar door. Our Distribution centre uses either Direct Couriers or Australia Post
You agree to any of the terms and conditions of the carrier that may be relevant to the delivery of your Order.
Delivery Address
The address that the carrier will deliver is the address that you have provided during your Order.
We will not action your delivery with the carrier unless all requested delivery details are provided when you place your Order.
Pre-conditions to Delivery
You agree that any person who takes receipt of your ordered products at the delivery address is authorised to do so.
Delivery times
The standard time-frame for receiving an Order is 10-14 days. You accept the risk that occasionally due to circumstances which are beyond our control, including any actions taken by the carrier and the impact of extreme temperatures, delivery times may be longer than the standard time-frame or as nominated and paid for by you.
You accept that the Delivery times for your Order will be within the carrier’s normal delivery times.
Delivery returns/non-collection
We will refund the amount paid by you for any ordered products that we are unable to deliver to you for any reason, including if any delivery pre-conditions are not met or an incorrect address is provided.
Our refunds may contain the following deductions:
- Costs incurred delivering the products; and
- Costs incurred returning the products to our storage site.
Pick-Up
Pick-Up is available from our cellar doors.
You must collect your Order from the specified cellar door as advised by us.
We may rely on any person who collects your Order as being authorised to collect your ordered products on your behalf.
We may not allow collection of your order if any of our requests for verification (such as proof of identity or age) are not complied with to a satisfactory standard.
We will not allow collection of your order if we consider that the circumstances of the collection are not suitable for any reason including:
- The recipient and/or likely recipient of the ordered products appears to be under the age of 18 years old; and
- The recipient and/or likely recipient of the ordered products appears to be under the influence of alcohol or drugs.
Returns
We follow the returns requirements imposed upon us by Australian Consumer Law. To obtain a comprehensive understanding of your rights under Australian Consumer Law we suggest that you visit http://consumerlaw.gov.au/.
Refund due to Deterioration in Quality
We will provide you with a refund or replacement for any products that have deteriorated in quality during delivery to your delivery address.
No Resale
You agree that all products purchased from us are not for resale and are for personal consumption only.